In business settings, anyone who has the need for a crucial conversation should initiate it, regardless of rank or position. There is a perception that people need to be dishonest in order to avoid conflict. This can lead to poor performance, strained relationships and even physical health problems. Some people have a hard time talking in high-pressure situations. Honest communication can improve performance, boost morale, and increase well-being for both parties involved in a conversation. They explain how to be honest and direct, even in risky situations, without hurting someone’s feelings or angering them. The authors describe times when people made the wrong choice in conversations. The authors found that their research on individuals who were effective influencers could be linked to crucial moments in organizations. It’s about the three defining characteristics of crucial conversations: high-stakes topics that are emotionally charged. Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzer wrote a nonfiction book called Crucial Conversations. I read this with my work colleagues, and thought it was an ok read.1-Page Summary of Crucial Conversations Overview Document the details of conclusions, decisions and assignments.When making assignments, make sure you decide.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |